Below are delivery estimates for in-stock items (Backordered items will be delivered as they become available, at no extra cost to you). Your shipping charges will be reflected at checkout. These charges are per order and the quantity of your order will not affect the delivery charge.

UK Standard Delivery 3-5 days £3.95 - Free for orders over £150.00

Ireland 3-5 days £6.50 - Free for orders over £200.00

Europe 3-5 days £7.50 - Free for orders over £200.00

Rest of the world 10-14 days £12.50 - Free for orders over £200.00

Orders are posted nationally and internationally using the Royal Mail. Orders are usually received by the customer within 3-5 working days in the UK & Europe, but please allow up to 14 days. USA, Canada, Australia and the Rest of the World takes approximately 10-14 days to be received, please allow up to 28 days for delivery.

If your order is made before 12pm we will ship your order on the same day once the payment has been processed, any orders made after 12pm will be shipped the next day, this is excluding bank holidays and christmas.

It is important to remember these dates and times are in effect for in stock items only, if an item is out of stock we will inform you by email and/or telephone and advise you of your options. You will always have the option to cancel your order if you would prefer not to wait for any stock to arrive.

VAT (Value Added Tax) at 20% is already included in the purchase price of all goods.

In the event that any of the items in your order are out of stock we will contact you by email to inform you, and will include a new estimated delivery date, you will have the right to cancel your order at this point. If you have ordered multiple items and the items out of stock will take more than 5 days to arrive at our shop we will despatch all items that are in stock immediately and the rest will be dispatched upon delivery to our shop. There is only one shipping & handling charge per order and it is charged when you place your order.

If one or more of the items on your order have been discontinued and we cannot supply it we will try to contact you either by email or phone to inform you and ask how you would like to continue, if we cannot contact you we will dispatch the rest of your order and refund the amount of the discontinued item.

If you are not completely satisfied with your purchase, you may return unworn merchandise with all tags attached within 14 days for an exchange or refund. If you wish to return your items, please use our Returns Request form if you created an account when you placed your order you can access this from your account or if you placed your order as a guest click here. Please include the reason for your return in your request.

Please ensure that you obtain proof of postage from the post office as we cannot be held liable for any loss while the item is in transit, we also recommend that you obtain suitable postage insurance to cover the value of the item.

All goods must be returned to Jolie Lingerie in their original condition and packaging with labels intact, and untainted by tobacco smoke.

In the interests of hygiene, please ensure your own briefs are worn underneath any ordered garments when trying on your lingerie. We reserve the right to refuse returns or exchanges of items where we believe this has not been done. 

Provided the returned merchandise is in compliance with our Terms & Conditions we will either dispatch your exchanged merchandise at no extra cost to yourself, or arrange a full refund as soon as possible; but in any event within 30 days of us receiving the returned goods in satisfactory condition, if the garments are not in compliance with our Terms & Conditions and therefore not in satisfactory condition we may not offer any refund or exchange and you may be liable for any delivery costs to return the item to you. Credits or charges due will be issued to the original credit card only.

If your original order was for over £150, and received free postage and the returned items bring the overall value of the order to below £150, then the normal rate of postage will be deducted from the credit due on the returned items.

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